Search results for "Computer user satisfaction"
showing 9 items of 9 documents
A Novel Method to Characterize User Sessions of Educational Software
2013
Abstract Software applications destined for the educational environment have a long history and have evolved side by side with the progress of technology from simple computer assisted instruction programs to sophisticated eLearning platforms. A study that we have conducted on a sample of 395 children aged 6 through 12, coming from both the rural and the urban environments, shows that an increasing number of children use computer related technologies. Given their exposure to these technologies it is imperative that the educational applications be designed in a way that takes into account the children's abilities, interests and the demands for their development. We have proposed a 5-dimension…
Compensating Need Satisfaction across Life Boundaries: A Daily Diary Study
2017
Self-determination theory suggests that satisfaction of an individual's basic psychological needs (for competence, autonomy, and relatedness) is a key for well-being. This has gained empirical support in multiple life domains, but little is known about the way that need satisfaction interacts between work and home. Drawing from ideas of work–home compensation, we expect that the benefits of need satisfaction in the home domain are reduced when needs are satisfied in the work domain. We tested this hypothesis with a daily diary study involving 91 workers. Results showed that individuals particularly benefit from satisfaction of their need for competence in the home domain when it is not sati…
A data-logging mechanism to support e-learning systems
2015
User profiling and e-learning have received great attention in the last years. In a learning environment, user profiling provides historical data of the students' performance on different learning subjects. e-Learning tools such as serious games can collect user's data and build a user profile by appropriate storing these information. Thus, by combining above techniques and analysing each user's data a teacher can provide personalized treatment to her/his students. In this paper we present our solution on storing and analysing user data on a centralized server. Our system stores data collected from users with dyslexia. We maintain one user profile per student from data taken from a) user re…
How to build an e-learning product: factors for student/customer satisfaction
2013
Abstract The increasing use of web technologies has changed the way business is done, including in the field of education. In the last decade, the development of electronic learning ( e-learning ) systems became crucial to meet students’ demand. In this study, we adopt a relationship marketing perspective and apply the Kano Model to propose a way to build a non-academic e-learning course that can achieve student satisfaction. We measure the relevance of e-learning requirements from university students’ perspective to identify their expectations about e-learning courses and obtain relevant characteristics that can help to plan an e-learning product capable of achieving high customer satisfac…
A framework for behavior-based detection of user substitution in a mobile context
2007
Personal mobile devices, such as mobile phones, smartphones, and communicators can be easily lost or stolen. Due to the functional abilities of these devices, their use by unintended persons may result in severe security breaches concerning private or corporate data and services. Organizations develop their security policy and employ preventive techniques to combat unauthorized use. Current solutions, however, are still breakable and there is a strong need for means to detect user substitution when it happens. A crucial issue in designing such means is to define the measures to be monitored. In this paper, a structured conceptual framework for mobile-user substitution detection is proposed.…
A reflective characterisation of occasional user
2017
This work revisits established user classifications and aims to characterise a historically unspecified user category, the Occasional User (OU). Three user categories, novice, intermediate and expert, have dominated the work of user interface (UI) designers, researchers and educators for decades. These categories were created to conceptualise user's needs, strategies and goals around the 80s. Since then, UI paradigm shifts, such as direct manipulation and touch, along with other advances in technology, gave new access to people with little computer knowledge. This fact produced a diversification of the existing user categories not observed in the literature review of traditional classificat…
The effects of mobile banking application user satisfaction and system usage on bank-customer relationships
2016
This study examines mobile banking (m-banking) application usage in Finland by linking it with customer-bank relationship development. Specifically, we examine how usage is related to relationship commitment, overall satisfaction, intention to recommend the bank and future intentions to remain with the bank. A survey was used to collect data from experienced mbanking application users. In total, 273 valid responses were received. The results support the hypotheses and reveal that user satisfaction with m-banking application usage has a strong positive association with usage of m-banking applications. Usage, in turn, was positively related to all examined bank-customer relationship related v…
Investigating Customer Satisfaction in a Health Club Context by an Application of the Tetraclasse Model
2006
International audience; Although customer satisfaction is recognised as a key driver for positive organisational outcomes, the nature and the role of the service attributes contributing to satisfaction are still misunderstood, and are most often evaluated by service quality dimensions. This study attempts to explore these attributes and their contribution to satisfaction in a sport service context using Llosa's Tetraclasse model which hypothesises that some service attribute weights are performance related whereas others are not. This application on a sample composed of 184 customers from five French health clubs indicated four satisfaction contribution types. The results suggest that the q…
Nuances of Human-Centredness in Information Systems Development
2005
Numerous methods, methodologies, approaches, techniques and tools have been developed over the years to ensure successful accomplishment of information system development (ISD) projects in terms of user satisfaction. However, different methodologies and approaches perceive the user differently; sometimes the user is seen as an anonymous 'object' that is going to use the system, or as an evaluator confirming the correctness of the design, or even as a critical contributor along the way to user-friendly information system. Each of these approaches has their own benefits from the ISD point of view but they lack a holistic view of the user. In this paper, we will review the trajectories of ISD …